Account deletion

Version 1.0 — Effective date: 7 June 2026

Publication URL: https://mytenue.com/account-deletion-en

MyTenue respects your right to delete your data in accordance with the GDPR (Article 17 — Right to erasure) and the requirements of Apple App Store and Google Play.

How to delete your account

Option 1 — Directly within the app (recommended)

Open the MyTenue app on your phone or at https://mytenue.com
Go to the Profile tab
Scroll down to the "Sign out" button
Tap "Delete my account" just below
Confirm the deletion in two steps
Your account will be deleted immediately

You will receive a confirmation email at your MyTenue address.

Option 2 — By email (if you no longer have access to the app)

Send an email to privacy@mytenue.com with:

Subject: "Account deletion request"
The email address associated with your MyTenue account
A copy of your ID (for identity verification, as required by Article 12 of the GDPR)

Processing time: 30 days maximum (GDPR-compliant).

Data deleted immediately

Your user profile (first name, last name, photo, preferences)
Your digitised wardrobe and all your photos
Your AI preferences and styling history
Your location data
Your in-app interactions (browsing history, virtual try-ons)
Your login credentials (Cognito account)
Your sessions and authentication tokens

Data retained (legal obligations)

Some data is retained for legally required durations:

Data	Retention	Legal basis
Invoices and receipts	10 years	French Commercial Code art. L.123-22
Accounting data	10 years	French Commercial Code
Security logs	12 months	Article L.34-1 French Post and Electronic Communications Code
Cookie consent data	13 months	CNIL recommendation

This data is anonymised as early as possible and no longer allows you to be personally identified. Your user profile is replaced by an internal identifier with no personal data.

⚠️ Active subscriptions

If you have an active subscription (Basic, Premium or Gold), please cancel it manually BEFORE deleting your account via:

iOS: Settings → Apple ID → Subscriptions → MyTenue → Cancel
Android: Google Play Store → Subscriptions → MyTenue → Cancel
Web: MyTenue Profile → Settings → Subscription

Important: deleting your account does NOT automatically suspend your subscription with Apple or Google. MyTenue is not allowed to cancel a subscription purchased through the App Store or Google Play — only the relevant platform can do so.

When you request deletion from the app, MyTenue will detect any active subscription and ask for your explicit confirmation before proceeding.

Mytenue Credit

Any accumulated Mytenue Credit balance is permanently lost when the account is deleted. Mytenue Credit is not convertible into cash and cannot be transferred.

If you wish to use your Mytenue Credit before deletion:

renew your subscription;
upgrade your tier;
purchase in-app add-ons.

Your GDPR rights

Before or independently of account deletion, you have the following rights:

Right of access — obtain a copy of your data
Right to rectification — correct your data
Right to portability — receive your data in a structured format
Right to restriction — limit processing
Right to object — object to processing

To exercise these rights, write to dpo@mytenue.com.

In case of persistent disagreement, you can lodge a complaint with the French Data Protection Authority (CNIL): https://www.cnil.fr.

Contact

Channel	Contact
📧 Privacy / GDPR	privacy@mytenue.com
📧 Data Protection Officer (DPO)	dpo@mytenue.com
📧 General customer service	contact@mytenue.com
📍 Postal address	MYTENUE SASU, 17 Rue Benoît Malon, 92150 Suresnes, France
📞 Phone	+33 7 87 45 47 32

MYTENUE SASU — SIREN 105 776 215 — RCS Nanterre Last updated: 7 June 2026 Version: 1.0