General Terms of Sale (GTS)

Version 1.0 — Effective date: 5 June 2026

Publication URL: https://mytenue.com/cgv-en

Preamble

These General Terms of Sale ("GTS") govern paid subscriptions to the MyTenue service entered into by any consumer User ("Customer", "you") with MYTENUE SASU ("MYTENUE", "we").

They apply in addition to the Terms of Use and the Privacy Policy. In case of contradiction, these GTS prevail with respect to the subscription and performance of any paid subscription.

A copy of these GTS is made available before order confirmation. Any subscription implies full acceptance of these GTS.

These GTS comply with the French Consumer Code (articles L.111-1 et seq., L.221-1 et seq.) and articles 1130 et seq. of the French Civil Code.

Article 1 — Seller identification

• Company name: MYTENUE SASU
• Registered office: 17 Rue Benoît Malon, 92150 Suresnes, France
• Business registration (SIREN): 105 776 215
• Commercial registry: RCS Nanterre
• VAT number: FR44 105 776 215
• Share capital: EUR 1,000
• Legal representative: Mr Ahmed Ghariani, President
• Customer contact: contact@mytenue.com
• Phone: +33 7 87 45 47 32

Article 2 — Essential service features

MYTENUE markets subscriptions granting access to various features of the MyTenue service, a mobile and web application for wardrobe management and AI-assisted styling recommendations.

The exact features of each tier are described within the application and on https://mytenue.com prior to subscription.

Prices include the applicable French VAT (20% at the date of publication). Any VAT rate change will be automatically passed through.

Subscriptions are monthly and tacitly renewable, with no minimum commitment. Annual offers at preferential rates may be proposed and described within the application.

Article 3 — Subscription

3.1 Order process

Subscription is performed via:

• the iOS app on the App Store (Apple);
• the Android app on Google Play;
• or the https://mytenue.com website via Stripe.

The Customer's attention is drawn to the fact that depending on the channel:

• iOS and Android transactions are operated by Apple, Google and their service provider RevenueCat, subject to their own terms;
• web transactions are operated by Stripe Payments Europe Ltd.

3.2 Steps

1. Selection of the subscription tier;
2. Account creation or sign-in;
3. Summary and acceptance of GTS, Terms of Use and Privacy Policy;
4. Entry of payment means (or validation of Apple / Google account);
5. Order confirmation;
6. Confirmation email with invoice.

3.3 Order validity

The order is finally validated upon payment confirmation by the relevant payment provider. MYTENUE reserves the right to refuse any order for legitimate reasons, including prior dispute, suspected fraud or service unavailability.

Article 4 — Prices and payment terms

4.1 Prices

Prices are stated in euros (EUR), all taxes included, for consumers residing within the European Union.

MYTENUE may modify its prices at any time, provided that:

• prices applicable are those in effect at the date of subscription;
• any price modification affecting an ongoing subscription will be notified to the Customer at least 30 days before entry into force. The Customer may then cancel free of charge before that date.

4.2 Means of payment

Payments accepted:

• bank card (CB, Visa, Mastercard, American Express);
• Apple Pay (App Store);
• Google Pay (Google Play);
• electronic wallets supported by Stripe;
• where applicable, Mytenue Credit (Article 9 of the Terms of Use), under the stated conditions.

4.3 Security

Payments are secured by Stripe, Apple and Google according to PCI-DSS Level 1 standards. MYTENUE has no access to complete payment card data.

4.4 Invoicing

An invoice is made available in the Customer's Account or sent by email after each charge. Invoices are retained by MYTENUE for the legal period of 10 years.

4.5 Payment default

In case of a payment incident, MYTENUE may suspend access to the Service until regularisation. Multiple charge attempts may be performed by the payment provider, subject to its own conditions.

Article 5 — Service performance

The Service is accessible immediately after payment confirmation and for the entire duration of the subscription.

The Customer expressly acknowledges and accepts that performance of the Service begins immediately after order confirmation and expressly waives the right of withdrawal as described in Article 6 below, save for the specific cases expressly reserved.

Article 6 — Right of withdrawal

6.1 Principle

Pursuant to articles L.221-18 et seq. of the French Consumer Code, the consumer Customer has a 14 calendar day period from the subscription date to exercise the right of withdrawal, without giving reasons.

6.2 Waiver for immediate execution

Pursuant to article L.221-28 13° of the French Consumer Code, the Customer loses the right of withdrawal if the Customer has expressly requested and accepted immediate Service execution and acknowledged the loss of that right.

This express waiver is requested upon subscription via a dedicated checkbox, distinct from GTS acceptance.

6.3 Exercise

If the right of withdrawal has not been expressly waived, the Customer may exercise it by:

• sending the appended withdrawal form to contact@mytenue.com;
• or by any unambiguous declaration to the same address.

6.4 Effects

In case of valid exercise of the right of withdrawal:

• MYTENUE refunds the Customer within 14 days of receipt of the withdrawal decision, by the same means of payment as that used for the subscription;
• if the Service has already been partly executed at the Customer's request, the refund is proportional to the part not executed.

6.5 Annex — Sample withdrawal form

To MYTENUE SASU
17 Rue Benoît Malon, 92150 Suresnes, France
Email: contact@mytenue.com

I hereby give notice of withdrawal from the contract for the provision
of the following service:

Order placed on: ___________________________________
Order number: ______________________________________
Consumer name: _____________________________________
Consumer address: __________________________________
Date: ______________________________________________
Signature (only if notified on paper):

Article 7 — Renewal and termination

7.1 Tacit renewal

Pursuant to article L.215-1 of the French Consumer Code, subscriptions are tacitly renewed at each maturity date for the same period, unless terminated by the Customer.

MYTENUE informs the Customer electronically, at the earliest three months and at the latest one month before the end of the period allowing rejection of renewal, of the option not to renew the contract.

7.2 Customer termination

The Customer may terminate at any time from:

• the Account settings within the application;
• App Store subscription management settings (iOS);
• Google Play subscription management settings (Android);
• the Stripe portal for web subscriptions.

Termination takes effect at the end of the current period, with no pro rata refund except where the right of withdrawal has been validly exercised.

7.3 MYTENUE termination

MYTENUE may terminate a subscription for breach of the Terms of Use, under the conditions of Article 11 of the Terms of Use.

Article 8 — Legal warranty of conformity

Under articles L.217-3 et seq. of the French Consumer Code, MYTENUE is subject to the legal warranty of conformity.

In case of non-conformity of the Service, the Customer may request conformity by sending a request to contact@mytenue.com, at no cost and within a reasonable time frame.

If conformity proves impossible or disproportionately costly, the Customer may request a price reduction or contract termination under the conditions of article L.217-14 of the French Consumer Code.

Article 9 — Customer service

Any request can be sent:

• by email: contact@mytenue.com;
• by post: MYTENUE SASU, 17 Rue Benoît Malon, 92150 Suresnes, France;
• by phone: +33 7 87 45 47 32.

MYTENUE undertakes to respond within 48 working hours.

Article 10 — Consumer mediation

Pursuant to articles L.611-1 et seq. of the French Consumer Code, the Customer has the option, in case of an unresolved dispute, to refer the matter free of charge to a consumer mediator.

• Mediator: appointment in progress with a CECMC-approved mediator. Contact details will be communicated on confirmation and published on this page.
• EU Online Dispute Resolution (ODR) Platform: https://ec.europa.eu/consumers/odr

Article 11 — Disputes and applicable law

These GTS are governed by French law.

Failing amicable resolution, any dispute shall be brought before the competent courts under ordinary rules applicable to consumers (article R.631-3 of the French Consumer Code).

Article 12 — Personal data

Personal data collected in the context of subscription is processed in accordance with the Privacy Policy.

The Customer has the rights of access, rectification, erasure, restriction, portability and objection, which may be exercised by writing to dpo@mytenue.com.

Article 13 — Changes to these GTS

MYTENUE may modify these GTS. Substantial modifications affecting an ongoing subscription will be notified to the Customer at least 30 days before entry into force, allowing free-of-charge termination before that date.

Approved by: Ahmed Ghariani, President Version: 1.0 Last updated: 5 June 2026